Globe is doing all possible options to augment loss in bandwidth and to deliver a workable traffic to you our partners.
Earlier, we have activated our 10G capacity to Hong Kong to augment our Internet backbone, upcoming 2.5G in the next few hours.
With this additional IP capacity, we expect significant improvement in connection.
Further, Japan and US IP upstreams activation is ongoing.
On behalf of the Globe team your partner, I would like to ask for an apology for this unfortunate incident.
Regards,
FMCC
Dear Valued Customer,
As of the morning of 12 August 2009, several undersea cable systems have been reported down. While harsh weather is suspected, the precise cause is being investigated. More specifically, the following cable systems are down: APCN1, APCN2 and SMW3. In the case of APCN2, this morning’s outage has completely impaired all traffic coming out of the Philippines due to a pre-existing fault in the process of restoration.Other systems such as C2C, EAC and TGN-IA are not affected, and we have not received any outage advice from their respective network administrators.
Customer circuits carried on APCN1, APCN2, SMW3 are affected. In addition, you will experience slow internet browsing because a significant portion of the internet bandwidth is carried by the affected cable systems.
We are currently working on restoring the affected circuits at the shortest possible time. We have other alternative routes (TGN-IA, EAC) available for use.
We appreciate your patience and understanding of this catastrophic event affecting the Asia Pacific. We will provide you with our first update at about 8:00pm tonight. You may also contact your Account Manager for further details.
Sincerely,
Gil Genio
Head, Globe Business
This is PLDT’s update on Cable Cut